Terms of Service

1. Acceptance of Terms

By accessing or using RememberMyPet.ai ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

RememberMyPet.ai provides a platform for creating digital pet memorials, including AI-generated tributes, photo galleries, memory walls, video reels, and printed keepsakes. The Service is available via web browser.

3. User Accounts

You may create memorials without an account, but saving requires authentication via email magic link. You are responsible for maintaining the security of your account and for all activities under your account.

4. Content Ownership

You retain all rights to the photos, text, videos, and other content you upload. By using the Service, you grant us a limited license to host, display, and process your content solely to provide the Service. AI-generated tributes and captions created by the Service are yours to use as you wish.

5. Acceptable Use

You agree not to:

• Upload content that is illegal, harmful, or violates others' rights
• Use the Service for any purpose other than creating pet memorials
• Attempt to gain unauthorized access to the Service or its systems
• Use automated tools to scrape or extract content from the Service

6. Payments & Refunds

Memorial plans are sold as one-time purchases. Payments are processed securely via Stripe. If you are unsatisfied with your purchase, contact us within 30 days at team@remembermypet.ai for a full refund.

7. Memorial Hosting

All memorials are preserved in your account. Paid memorials become publicly accessible and are hosted indefinitely at no additional cost. We will make reasonable efforts to maintain uptime and data integrity. In the unlikely event of service discontinuation, we will provide at least 90 days notice and the ability to export your data.

8. Memory Wall Contributions

Third-party contributions to a memorial's memory wall are subject to moderation by the memorial owner. Contributors grant the memorial owner and the Service a license to display their contributions on the memorial page.

9. Limitation of Liability

The Service is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability is limited to the amount you paid for the Service.

10. Changes to Terms

We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated terms.

11. Contact

Questions about these terms? Email us at team@remembermypet.ai.